User Manual
StableBit CloudDrive
A secure virtual hard drive, powered by the cloud.

Troubleshooting

(Build 870)

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Some of the options in the troubleshooting menu are designed to be used in conjunction with technical support in order to help you diagnose any potential problems with your cloud drive.

If your cloud drive is working correctly, you can skip reading this section.

The troubleshooting menu exposes some options that are designed to help you troubleshoot StableBit CloudDrive in case something goes wrong.

To access the troubleshooting menu, select Options > Troubleshooting.

The following options are available under the troubleshooting menu:

  • Driver > Boot Time Logging

    Boot time logging can generate a log file detailing StableBit CloudDrive's startup activity.

    The log file is save to %PROGRAMDATA%\StableBit CloudDrive\Service\Logs\CloudFsDisk.

    The log file generated is not in a human readable format. It's written using the Windows software trace preprocessor (WPP) format, and is intended to be submitted to technical support for analysis.

  • Driver > Drive Tracing

    Just like boot time logging, drive tracing can generate a log file detailing StableBit CloudDrive's current virtual disk activity.

    Drive tracing can generate a lot of tracing data in a very short time, however, it's a circular log. That means that you can leave it enabled for a long time without the log file using excessive amounts of disk space.

    However, in order to help technical support narrow down the issue that you're having, drive tracing should be enabled, you should try to reproduce the issue that you're having, and then disable drive tracing as soon as the issue occurs. This will make sure that the log file doesn't contain a lot of extraneous data that's not related to your issue.

    Drive tracing can be toggled on and off any time. Every time it's toggled on, it will overwrite the previously generated log file.

    The log file is save to %PROGRAMDATA%\StableBit CloudDrive\Service\Logs\CloudFsDisk.

    The log file generated here is not in a human readable format either. It's written using the Windows software trace preprocessor (WPP) format, and is intended to be submitted to technical support for analysis.

  • Reset All Settings

    This will reset all StableBit CloudDrive settings to their defaults. It will not affect the data on your cloud drives or the local cache.

    Optionally, you can reset databases as well. If you do, they may have to be rebuilt (depending on the storage provider that you're using).

    You will have to reauthorize all of your cloud drives after resetting settings.

    Rebuilding databases may take a while, depending on the size of your cloud drives.

  • Show Retry Errors

    When checked, Feedback will show all storage provider errors that result in a retry. Most storage provider I/O operations that result in an error will be automatically retried several times before failing.

  • Show Experimental Providers

    When checked, this will show all experimental storage providers and it will allow you to connect to them.

    CAUTION

    Experimental storage providers are meant for testing purposes only.

    You may encounter reduced performance, errors, and other issues with them.

    Future compatibility with experimental storage providers is not guaranteed.

    Some experimental storage providers will not let you create new cloud drives on them.

  • Allow Missing Chunks

    When checked, missing chunks will not generate I/O errors. See Recovering from Errors > Duplicate or Missing Chunks for more information.

  • Allow Duplicate Chunks

    When checked, duplicate chunks will not generate I/O errors. See Recovering from Errors > Duplicate or Missing Chunks for more information.

  • Ignore Chunks Verification

    When checked, chunks that fail verification will not generate verification errors. See Recovering from Errors > Chunk Verification Errors for more information.

    This is not related to Upload Verification.