Frequently Asked Questions
StableBit CloudDrive
A secure virtual hard drive, powered by the cloud.

Q. How much overhead is there when I access data from the cloud drive compared to a local drive?

Writing data to your cloud drive is very fast, all writes go to the local cache. Accessing locally cached data in StableBit CloudDrive is very fast because it's serviced 100% in the Windows kernel.

Reading speeds depend on whether the data being read is cached locally or not.

If the data is cached locally, there is very little overhead in accessing it. But if the data is not cached locally, then that data must be retrieved from your cloud provider. How long this takes depends on a number of factors including your Internet connection speed, the cloud provider's speed and how much data is being read in.

Q. What happens to the cloud drive when my local cache drive starts running out of disk space?

StableBit CloudDrive requires free space on your cached drive in order to function properly. If your cached drive were to completely run out of disk space, you would not be able to write any new data to your cloud drive.

In order to prevent your cached drive from running out of disk space, StableBit CloudDrive will start to throttle writes going to your cloud drive if the free space on that drive falls below 5 GB.

You will be notified in the StableBit CloudDrive UI if your writes are being throttled so that you can take the opportunity to free up some disk space on the cache drive.

Q. Can I mount the same cloud drive on multiple computers at the same time?

No, you can't. Each cloud drive can only be attached to one computer at a time. You can easily detach a cloud drive from one computer and attach it to another at any time using the StableBit CloudDrive user interface.

Q. Can I create multiple cloud drives on the same cloud provider?

Yes you can. You can create as many cloud drives as you want on the same cloud provider, using the same login or a different login for each drive.

You can give each drive a unique name in order to help you easily identify them later. Each new cloud drive always starts out empty.

Q. Can I access the data stored on a cloud drive on other platforms?

No, not at this time. StableBit CloudDrive is currently available for Microsoft Windows only.

StableBit CloudDrive is built with trust no one encryption in mind, and to your cloud provider, your data appears to be completely random. As a result, your cloud provider has absolutely no way of knowing what you're actually storing there, and can't be compelled to reveal it. This is by design.

Because of this, you can't use any tools provided by your cloud provider in order to access your data on other platforms.

Q: Is there a way to automatically add my existing files on the cloud provider to my cloud drive?

No, right now there is no way to do that automatically.

Q. Can I put the local cache on the system drive?

Yes, but it's not recommended. StableBit CloudDrive selects an optimal cache drive automatically, and if there are no other drives available a system drive will be used.

It is desirable to have a separate hard drive for your local cache, for performance and stability reasons.

Q. What are the requirements for a local cache drive?

  • A non-pooled drive.
  • A non-removable disk.
  • A basic (non-dynamic) volume.
  • A drive letter assigned to the volume.
  • Formatted with the NTFS file system.

Q. What happens to my cloud drive if my local cache drive fails?

You will have the option of force attaching your cloud drive to a new cache drive from the StableBit CloudDrive user interface.

You should perform a file system check after doing this in order to correct for any file system issues caused by data that was on your old cache drive pending an upload to the cloud provider.

Q. Does every update to StableBit CloudDrive require a reboot?

Yes, by default, every StableBit CloudDrive update needs to update the background system service that is responsible for ferrying data to and from your cloud provider.

This means that during an update all of your cloud drives need to be un-mounted and subsequently re-mounted. This is kind of similar to safely unplugging a USB drive and then plugging it back in. While some applications are ok with this being done, others might crash if they're running from a cloud drive or are storing some data on a cloud drive.

In order to prevent any compatibility issues, every StableBit CloudDrive update requires a reboot in order to take effect.

If it's absolutely necessary, the reboot can be avoided by stopping the StableBit CloudDrive system service before applying the update. But this will cause all of your cloud drives to un-mount, so make sure that you are not accessing any documents or running any applications on any of your cloud drives before stopping the service.

Q. I have another question, can you help me out?

You can take a look at the User Manual to see if your question is answered there.

You can also get in touch with us using our contact form at any time.